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Citizen's Charter

DATABANK AND INFORMATION SERVICES

 

 

Library Services

Who May Avail of the Service:

National Government Agencies, Local Government Units, Planners, Policy Makers, Academe Researchers, students, and among others

What are the Requirements:

Valid ID

Official request letter

How to Avail of the Service:

Walk-in Research

1. Borrowing of books and publications

Step

1

Applicant/Client

Secure and accomplish the Borrower's Logbook in the Counter. Indicate the title/subject of the books/ publications to be borrowed.

Service Provider

1. Evaluates the request.  If available in  the library, get the books/ publications from the shelf.  If not available, refer the researcher to other concerned office/s where the data may be secured.

2. Gets the signed borrower's logbook and asks the ID card of client. Give the requested books/ publications to the researcher.

End of Transaction

 

2. Returning Borrowed Books/Publication

Step

1

Applicant/Client

Return the books/publications borrowed to the Library Staff and wait the ID for release after the inspection of books/ publications.

Service Provider

1.   Inspect the books/

publications returned. Sign the return portion of the Borrower's Logbook. 

2. Return the ID to the researcher

Duration

2 minutes

 

 

 

 

 

 

5 minutes

Person In charge

Library Staff

 

 

 

 

 

Library Staff

Fees

Proof of Activity

None

 

 

 

 

 

 

None

Borrower's Logbook

 

 

 

 

 

Borrower's Logbook

Duration

2 minutes

 

 

 

1 minute

Person In charge

Library Staff

 

 

Library Staff

Fees

None

 

 

 

None

Proof of Activity

Borrower's Logbook

 

 

None

End of Transaction

 

Official Data Request for Statistical and Special Tabulations

Step

Applicant/Client

Service Provider

Duration

Person In charge

Fees

Proof of Activity

1

Send-off prepared letter of data-request addressed to the Provincial Statistics Officer

1. Evaluates requested statistical data, if it can be generated from the Public Use File (PUF). Prepares reply letter with data requested, or reply letter of non-availability of data requested

Variable

None

None

 

 

 

 

Provincial Staff

Applicant/Client

Service Provider

Duration

Person In charge

Fees

Proof of Activity

Step

End of Transaction

 

 

CIVIL REGISTRATION SERVICES

 

Evaluation on requirements of application of registration of authority to solemnize marriage of Solemnizing Officers (SO) before its submission to the Regional Office for processing and issuance of Certificate of Authority to Solemnize Marriage (CRASM)

 

Who May Avail of the Service:

Solemnizing Officers (SOs)

What are the Requirements:

1. Fill-out three (3) copies of OCRG-SO Form No.1 (application form), then subscribed and sworn the application form before a person authorized to administer oath, and affix one (1) documentary stamp on every copy of the application form;

2. Three copies of colored ID picture ( 2 x 2 ) with white background taken not more than a month ago from the date of application. Pictures should not be computer generated to preserve its quality.  In cases the person is using glasses, it should be removed to have  a clear image of the person.  The back of the ID picture should contain the signature of the applicant;

3. A machine copy of appointment of Solemnizing Officer, either as priest, head, founder, bishop, pastor or minister of the religion or religious sect;

4. Proper endorsement/designation/recommendation from the head of religion or religious sect/Board of Trustees members to mention: the full name,  nationality, complete residence address, name and location of the church, temple or mosque where the applicant regularly perform rites and indicate the extend of his territorial jurisdiction;

5. Certified True Copy of Certificate of Live Birth;

6. Alien Certificate of Registration ( ACR ) or Immigration Certificate of Registration (ICR) issued by the Commission on Immigration and Deportation ( CID ), in case the applicant is a citizen of a foreign country;

7. Certified True Copy of Certificate of Ordination issued by his/her respective church;

8. Certificate of Registration, Articles of Incorporations and by-laws, and updated General Information Sheet (G.I.S) certified by the  Head of the religion or religious sect/ Securities and Exchange Commission.  

9. Sworn statement duly notarized citing the full name, residence address, name and location of local church of founder (applicable for Corporation Sole type of SEC Registration);

10. Brief history of  Church;

11.List of at least 200 church members stating their full name, residence address and signatures;

12.Certification from National Commission of Indigenous People (NCIP), if Indigenous People;

13.Certification from Commission of Muslim Filipinos, if Islam;

14. Photocopy of Endorsing Officer active CRASM/sworn statement duly notarized citing reasons of Endorsing Officer for non-renewal or not registering its authority to solemnize marriage; 

15.Registration fee worth PhP 500.00

How to Avail of the Service:

 

1

2

The Solemnizing Officers (SO's) shall file their application for registration of authority to solemnize marriage at the Provincial Office (PO) of NSO where his/her place of assignment is located.

1. Receives and screens the application for registration of authority to solemnize marriage. Checks for the completeness of supporting documents.

2. Logs/enters information needed on the logbook for assignment of control number

15 minutes

 

 

 

 

 

1 minute

Provincial Staff

 

 

 

 

Provincial Staff

None

 

 

 

 

 

None

OCRG-SO

Form 1

 

 

 

 

Visitor's Logbook

3

Pay required payment to the Cashier/ Collecting Officer

Returns to PO to claim the CRASM

1.Receives payment and issues Official Receipt

2.Prepares SO's application Screener, Evaluation Form and Endorsement Letter

3.Transmits SO's application to Regional Office (RO)

4.Processing of registration of authority to solemnize marriage at the RO.

5.If approved, the Regional  Director (RD) signs and issue the Certificate of Registration of Authority to Solemnize Marriage (CRASM) and forwards the same to the PO for release; or

6.If pending application, the RO through the PO gives feedback/s to concerned SO for appropriate action.

1.Let SO sign his/her name on the Logbook. Release the CRASM.

5 minutes

 

5 minutes

 

 

1 day

 

5 working days

 

1 day

 

 

 

 

 

 

5 minutes

1 minute

Cashier/Collecting Officer

PO staff

 

 

PO Staff

 

RO staff

 

 

RO staff

 

 

 

 

 

 

PO staff

Provincial Staff

500.00

 

None

 

 

None

 

None

 

 

None

 

 

 

 

 

 

None

None

Official Receipt

 

OCRG-SO

Form 3

 

None

 

None

 

 

None

 

 

 

 

 

 

Other required supporting documents

Visitor's Logbook

 End of Transaction

 

Assistance / Counseling on civil registration matters

Who May Avail of the Service:

General Public

What are the Requirements:

None

How to Avail of the Service:

Step

1

Applicant/Client

Service Provider

Client logs on to the visitor's log book and present his/her concerns.

Attends to civil registration concerns of the client/s. If documentary evidence is presented, screens documents as basis of concern.

Duration

Person In charge

Variable

PPSO/Staff Assigned

Fees

Proof of Activity

None

Visitor's Logbook

End of Transaction

 

Electronic Endorsement of Civil Registration Documents 

Who May Avail of the Service:

General Public

What are the Requirements:

 Information/Copy of civil registry document

How to Avail of the Service:

1. If document is still in the Provincial Office

Step

1

2

Applicant/Client

Service Provider

Request documents for Electronic Endorsement

Wait for the approval of the Electronically Endorse document 

1. Attend to client's request and ask vital information;

2. Evaluate the document for consistency and quality.

3. Pull-out the document.

4. Photocopy the original "COPY FOR  OCRG" file.

1. Prepare transmittal slip and advice the client to claim from the Office the transmittal slip acknowledged by CRS Outlet Personnel in more or less 10 working days from the date of transaction at the PO.

Duration

Person In charge

Fees

Proof of Activity

5 minutes

 

1 minute

 

1 minute

1 minute

PO Staff Assigned

 

PO Staff Assigned

 

PO staff

PO staff

None

 

None

 

None

None

None

 

None

 

None

None

1 minute

PO staff

None

 

 

None

 

 

End of Transaction 

 

2.  If document was transmitted already to the Civil Registration Department, Quezon City

Step

Applicant/Client

Service Provider

Duration

Person In charge

Fees

Proof of Activity

1

Request for Certificate of Transmission

1. Attend to client request and ask vital information; 

2. Issues a certificate of transmission and advises client to proceed to CRS Serbilis Outlet to request for a copy of document

5 minutes

 

2 minutes

 

PO Staff Assigned

 

PO Staff Assigned

 

 

None

 

None

 

 

None

 

None

 

 

End of Transaction

 

 

Receiving of civil registry documents 

 

Who May Avail of the Service:

City/Municipal Civil Registrars

How to Avail of the Service:

Step

1

 

 

 

2

Applicant/Client

Submit vital documents

 

 

 

Accepts transmittal form stamp received.

Service Provider

Checks completeness of the document and PhilCRIS data file submitted . Stamps receive on the transmittal.

Returns copy of transmittal form stamped received, and issue Certificate of Appearance to the client.

Duration

Person In charge

5 minutes

 

 

 

2 minutes

 

PO Staff 

 

 

 

DVSS2011 staff

 

 

Fees

Proof of Activity

None

 

 

 

None

 

 

None

 

 

 

None

 

 

End of Transaction

 

 

Sales of civil registry documents

 

Who May Avail of the Service:

City/Municipal Civil Registrars, Solemnizing Officers from Regional/City/Municipal Trial Courts, from different Sects, Tribal Groups; Hospitals/Lying Inns/Birthing Homes, Traditional Hilots,  Funeral parlors, Individuals

 

What are the requirements: 

None

How to Avail of the Service:

Step

Applicant/Client

Service Provider

Duration

Person In charge

Fees

Proof of Activity

None

 

None

 

None

 

Variable

 

Variable

 

None

 

 

PO Staff

Cashier/ Collecting Officer

 

PO Staff assigned

 

1 minute

 

5 minutes

 

2 minutes

1.Provide the client with the Order Form 

2.Issues Official Receipt

 

3.Release the CR Forms purchased

Secure and fill up the Order Form

Pay to the Cashier/Collecting Officers

Clients receive the CR Forms

1.

 

2.

 

3.

End of Transaction

 

Price Per Pad of Different Civil Registry Forms, as of May 19, 2014

Type of Civil Registry Forms

 

1. Municipal Form 102 (Certificate of

     Live Birth)

2. Municipal Form 97 (Certificate of 

    Marriage)

3. Municipal Form 103 (Certificate of

     Death) 

4. Municipal Form 90 (Application for 

     Marriage License)

5. Municipal Form 103A (Fetal Death)

6. Municipal Form 101 (Foundling)

Muslim Attachment Form

 

1. Municipal Form 102 (Attachment-

     Certificate of Live Birth); 

2. Municipal Form 97 (Attachment-

    Certificate of Marriage); and

3. Municipal Form 103 (Attachment-

    Certificate of Death) 

Amount Per Pad

 

PhP 305.00

 

 

 

 

 

PhP 245.00

 

PhP 270.00

PhP 245.00

Amount Per Pad

 

PhP 99.00

 

 

 

 

 

 

Other Civil Registry Forms Applicable to Muslim Filipinos

1. OCRG Form No. 102 (Certificate of Divorce)

2. OCRG Form No. 103 (Statement of Revocation of Divorce)

3. OCRG Form No. 104 (Certificate of Conversion to  Islam)

 

 

 

 

Other Civil Registry Forms Applicable to

 Indigenous People

1. IP Form No. 4-Certificate of Dissolution of Marriage

2. IP Form No. 5-Statement of Revocation of Dissolution of Marriage

IP Form Attachment

 

1. Municipal Form 102 (IP Form No. 1, Attachment-Certificate of Live Birth); 

2. Municipal Form 97 (IP Form No. 3, Attachment-Certificate of Marriage); and 

3. Municipal Form 103 (IP Form No. 2, 

    Attachment-Certificate of Death) 

Amount Per Pad

 

PhP 245.00

 

 

 

 

 

 

 

 

 

Amount Per Pad

 

PhP 186.00

 

PhP 138.00

Amount Per Pad

 

PhP 99.00

 

 

 

 

 

 

Copyright © 2015 PSA - Davao del Norte. All rights reserved.

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